Yes, each order is eligible for one-time size exchange under the following exchange policy.
Return Window:
- Requests must be made within 7 days of delivery.
Conditions of Products:
- It must be in its original conditions with KICKS CREW and original tags attached.
- Products must be returned in their original boxes and placed in protective packaging for return shipping.
Fees and Charges:
- Customers are responsible for both the return shipping fee and the reshipping fee for the new size.
- Original processing & shipping fees are non-refundable.
- Price difference between sizes (with applicable taxes and charges).
Others:
- Exchange payments will be requested via PayPal.
- The availability of exchanges and the final price difference will be confirmed once the return is completed at our warehouse.
- If the requested size is unavailable, a partial refund will be issued per our Return Policy.
Once our team accepts the exchange request and provides further instructions, customers must ship the item back within the timeline provided by the customer support team.
To request an exchange, please CONTACT US with the reason for exchange and your desired size. Returns sent without prior approval will be rejected.
** Orders for items in the "Trading Cards" and "Collectibles" categories are not eligible for return under any circumstances.
** Returns will not be accepted if the products/boxes/item packaging are damaged/not in their original condition or if the tags are removed.
** Sale items, products in campaign activities, and defective and quality issue items are excluded from returns.
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