HOW DO I RETURN MY PURCHASE?
We want to help you with your return. Here is a step-by-step guide on our return process and policies. Our Return Timeframe Special Holiday Policy: Because it's the holiday season, orders placed between November 14 and December 31, 2025, are eligible for a return request until January 15, 2026. Standard Policy: For all other orders, your request must be made within 14 days of your delivery date. How to Start Your Return (Step-by-Step) Check Your Item's Condition: To be eligible for a return, your item must be in its original, unworn condition with the KICKS CREW tag and any original tags still attached. It must also be in its original, undamaged box. Contact Us First (This is Required): You must CONTACT US (HERE) to get your return approved. Please be aware: Returns sent to us without prior approval will be rejected and sent back. Ship Your Item: Once our team approves your request, we will provide you with return instructions. You must ship the item back within the timeline provided by our team. Costs & Refund Method To be fully transparent, here is the breakdown of the costs and refund method: Refund Method: Your refund will be issued as KICKS CREW store credit for you to use on a future purchase. Restocking Fee: A 15% restocking fee (based on your original order value) will be deducted from your store credit. Shipping Costs: The original shipping fee is non-refundable. Return Shipping Costs: You are also responsible for the shipping cost to return the item to us. Important Exclusions The following items are final sale and are not eligible for return: Trading Cards or Collectibles. Final Sale products, $1 Dollar Deals, or Marketing Giveaways. Any item that is returned worn, damaged, with tags removed, or with a damaged original box. Holiday/Peak Season Note: Please be aware that during the busy holiday period, both our team and our shipping partners experience a much higher volume. This may cause additional processing and delivery delays. We appreciate your patience as we work hard to get your order to you safely!
WHERE IS KICKS CREW LOCATED?
KICKS CREW operates exclusively online and currently does not have any physical retail stores. However, we have facilities worldwide, each complying to KICKS CREW’s strict standards. Every item undergoes a thorough quality control process and is backed by our Assurance of Authenticity to ensure that products meet our high-quality expectations. While you can’t visit a store, our global facilities allow us to provide reliable service to customers everywhere.
HOW CAN I CHECK MY ORDER STATUS?
You can track your order in a few ways: 1. KICKS CREW Account: Login, go to "My Account" in the top-right corner, and select "Orders" to view details. Order page: 2. Order Confirmation Email: Use the "Track Your Order" or "Check Your Order" link in your confirmation email. Once shipped, you’ll receive a tracking email as well. Please allow 24-48 hours for tracking updates after shipment. For more info, see the FAQ - WHY I DIDN'T RECEIVE A CONFIRMATION EMAIL? Holiday/Peak Season Note: Please be aware that during the busy holiday period, our shipping partners also experience high volumes, which may cause additional delays once your order has been dispatched. We appreciate your patience as we work to get your order to you safely.
ARE YOUR ITEMS AUTHENTIC?
At KICKS CREW, all products are guaranteed 100% authentic. Every item is sourced from retail partners and brands that undergoes a rigorous verification process before being shipped to you. This ensures that you only receive genuine products when shopping with us. You can learn more on KICKS CREW Authenticity.
WHERE DO YOU SHIP TO AND HOW MUCH WILL IT COST?
We offer worldwide shipping. Please visit our Shipping Info page to view the complete list of countries we ship to and the corresponding shipping fees. Should you have any questions, please do not hesitate to CONTACT US.
CAN I EXCHANGE FOR A DIFFERENT SIZE?
Yes! We offer a one-time size exchange for eligible items. Here’s a clear guide on how the process works. Our Exchange Window Special Holiday Policy: To make gift-giving easy, orders placed between November 14 and December 31, 2025, are eligible for an exchange request until January 15, 2026. Standard Policy: For all other orders, your request must be made within 14 days of your delivery date. How to Request an Exchange (Step-by-Step) Check Your Item: Before you start, please ensure your item is in its original, unworn condition with the KICKS CREW tag and any original tags still attached. The item must be in its original box. Contact Us First: Please CONTACT US (HERE) to request the exchange. Let us know your order number and the new size you need. Please note: Returns sent to us without prior approval will be rejected. Ship Your Item: Once our team approves the request, you will be given instructions to ship the item back to our warehouse. Get Your New Size: After your return is received and passes inspection, we will confirm the availability of your requested size. Understanding the Costs To be fully transparent, here is the breakdown of the costs associated with an exchange: You Cover: The return shipping fee (to send the original item back to us). The reshipping fee (for us to send the new size to you). Any price difference for the new size with applicable taxes and charges (we will request this via PayPal). Non-Refundable: The original shipping fee is non-refundable. Refund (if available): If the requested size is unavailable, a partial refund will be issued per our Return Policy. Refunds, if applicable, will be issued in the form of store credit to your KICKS CREW account, which can be used toward future purchases. Important Exclusions The following items are not eligible for a size exchange: Final Sale items, $1 Steals, or Marketing Giveaways. Trading Cards or Collectibles. Items that are returned worn, damaged, with tags removed, or with a damaged original box. Holiday/Peak Season Note: Please be aware that during the busy holiday period, both our team and our shipping partners experience a much higher volume. This may cause additional processing and delivery delays. We appreciate your patience as we work hard to get your order to you safely!
WHEN CAN I EXPECT TO RECEIVE MY ORDER?
We know you're excited to get your order! Our total delivery time is broken down into two parts: Processing & Verification (7-10 Business Days): As a marketplace, we first source your item from a verified partner and then send it to our center. There, it undergoes a thorough quality control and verification process to ensure it's 100% authentic and in perfect condition. This guarantee is our core promise to you. Shipping & Delivery: Once your order passes verification, it's dispatched to you. The final delivery time depends on your location. You will receive an email with a tracking number the moment your package is on the move. How Can I Check My Order Status? You don't need to contact us! The easiest way to check your order's progress at any time is by logging into your KICKS CREW Account or by using the order status link from your confirmation email. Holiday/Peak Season Note: Please be aware that during the busy holiday period, both our team and our shipping partners experience a much higher volume. This may cause additional processing and delivery delays. We appreciate your patience as we work hard to get your order to you safely!
WHAT IS KICKS CREW?
KICKS CREW is a global community and marketplace that connects you with retail partners and brands worldwide. We provide access to the world's most sought-after products in the most trusted shopping experience. Shop sneakers, apparel, and accessories with total confidence. Check out our latest drop now!