HOW DO I RETURN MY PURCHASE?

If you are not satisfied with the goods you have received, you have the option to return them to us under the following return policy. Return Window: Requests must be made within 7 days of delivery. Conditions of Products: It must be in its original conditions with KICKS CREW and original tags attached. Products must be returned in their original boxes and placed in protective packaging for return shipping. Fees and Charges: 15% restocking fee of the original order value. Original processing & shipping fees are non-refundable. Customers are responsible for the return shipping fee. Refunds will be issued using the original payment method only. Once our team accepts the exchange request and provides the return address via email, customers must ship the item back within 7 days. Please CONTACT US before returning any products. Returns sent without prior approval will be rejected. ** Orders for items in the "Trading Cards" and "Collectibles" categories are not eligible for return under any circumstances. ** Returns will not be accepted if the products/boxes are damaged/not in their original condition or if the tags are removed. ** Sale items, products in campaign activities, and defective and quality issue items are excluded from returns.

WHERE IS KICKS CREW LOCATED?

KICKS CREW operates exclusively online and currently does not have any physical retail stores. However, we have facilities worldwide, each complying to KICKS CREW’s strict standards. Every item undergoes a thorough quality control process and is backed by our Assurance of Authenticity to ensure that products meet our high-quality expectations. While you can’t visit a store, our global facilities allow us to provide reliable service to customers everywhere.

ARE YOUR ITEMS AUTHENTIC?

At KICKS CREW, all products are guaranteed 100% authentic. Every item is sourced from retail partners and brands that undergoes a rigorous verification process before being shipped to you. This ensures that you only receive genuine products when shopping with us.  You can learn more on KICKS CREW Authenticity.

WHERE DO YOU SHIP TO AND HOW MUCH WILL IT COST?

We offer worldwide shipping. Please visit our Shipping Info page to view the complete list of countries we ship to and the corresponding shipping fees.  Should you have any questions, please do not hesitate to CONTACT US.

HOW CAN I CHECK MY ORDER STATUS?

You can track your order in a few ways: 1. KICKS CREW Account: Login, go to "My Account" in the top-right corner, and select "Orders" to view details. Order page: 2. Order Confirmation Email: Use the "Track Your Order" or "Check Your Order" link in your confirmation email. Once shipped, you’ll receive a tracking email as well. Please allow 24-48 hours for tracking updates after shipment. For more info, see the FAQ - WHY I DIDN'T RECEIVE A CONFIRMATION EMAIL?

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

Our standard processing time is 7-10 business days (as all items undergo a rigorous authentication process by our team before being shipped to customers), followed by additional delivery time. A tracking number will be provided once your order has been dispatched. Note: The overall timeframe may vary based on factors such as size selection, seller fulfillment, product availability, order volume, quality control, and shipping courier issues. External factors beyond our control may also impact the total time from order placement to delivery. To check your order, please feel free to reach out to us through CONTACT US form.

CAN I EXCHANGE FOR A DIFFERENT SIZE?

Yes, each order is eligible for one-time size exchange under the following exchange policy. Return Window: Requests must be made within 7 days of delivery. Conditions of Products: It must be in its original conditions with KICKS CREW and original tags attached. Products must be returned in their original boxes and placed in protective packaging for return shipping. Fees and Charges: Customers are responsible for both the return shipping fee and the reshipping fee for the new size. Original processing & shipping fees are non-refundable. Price difference between sizes (with applicable taxes and charges). Others: Exchange payments will be requested via PayPal. The availability of exchanges and the final price difference will be confirmed once the return is completed at our warehouse. If the requested size is unavailable, a partial refund will be issued per our Return Policy. Once our team accepts the exchange request and provides the return address via email, customers must ship the item back within 7 days. To request an exchange, please CONTACT US with the reason for exchange and your desired size. Returns sent without prior approval will be rejected. ** Orders for items in the "Trading Cards" and "Collectibles" categories are not eligible for return under any circumstances. ** Returns will not be accepted if the products/boxes/item packaging are damaged/not in their original condition or if the tags are removed. ** Sale items, products in campaign activities, and defective and quality issue items are excluded from returns.

WHAT IS KICKS CREW?

KICKS CREW is a global community and marketplace that connects you with retail partners and brands worldwide. We provide access to the world's most sought-after products in the most trusted shopping experience. Shop sneakers, apparel, and accessories with total confidence. Check out our latest drop now!