HOW DO I RETURN MY PURCHASE?

We want to help you with your return. Here is a step-by-step guide on our return process and policies. 

Our Return Timeframe

• Special Holiday Policy: Because it's the holiday season, orders placed between November 14 and December 31, 2025, are eligible for a return request until January 15, 2026.
• Standard Policy: For all other orders, your request must be made within 14 days of your delivery date.

How to Start Your Return (Step-by-Step)

1. Check Your Item's Condition: To be eligible for a return, your item must be in its original, unworn condition with the KICKS CREW tag and any original tags still attached. It must also be in its original, undamaged box.
2. Contact Us First (This is Required): You must CONTACT US (HERE) to get your return approved. Please be aware: Returns sent to us without prior approval will be rejected and sent back.
3. Ship Your Item: Once our team approves your request, we will provide you with return instructions. You must ship the item back within the timeline provided by our team.

Costs & Refund Method

To be fully transparent, here is the breakdown of the costs and refund method:

• Refund Method: Your refund will be issued as KICKS CREW store credit for you to use on a future purchase.
• Restocking Fee: A 15% restocking fee (based on your original order value) will be deducted from your store credit.
• Shipping Costs: The original shipping fee is non-refundable.
• Return Shipping Costs: You are also responsible for the shipping cost to return the item to us.

Important Exclusions

The following items are final sale and are not eligible for return:

• Trading Cards or Collectibles.
• Final Sale products, $1 Dollar Deals, or Marketing Giveaways.
• Any item that is returned worn, damaged, with tags removed, or with a damaged original box.

Holiday/Peak Season Note: Please be aware that during the busy holiday period, both our team and our shipping partners experience a much higher volume. This may cause additional processing and delivery delays. We appreciate your patience as we work hard to get your order to you safely!