We know you're excited to get your order! Our total delivery time is broken down into two parts:
- Processing & Verification (7-10 Business Days): As a marketplace, we first source your item from a verified partner and then send it to our center. There, it undergoes a thorough quality control and verification process to ensure it's 100% authentic and in perfect condition. This guarantee is our core promise to you.
- Shipping & Delivery: Once your order passes verification, it's dispatched to you. The final delivery time depends on your location. You will receive an email with a tracking number the moment your package is on the move.
How Can I Check My Order Status? You don't need to contact us! The easiest way to check your order's progress at any time is by logging into your KICKS CREW Account or by using the order status link from your confirmation email.
Holiday/Peak Season Note: Please be aware that during the busy holiday period, both our team and our shipping partners experience a much higher volume. This may cause additional processing and delivery delays. We appreciate your patience as we work hard to get your order to you safely!
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