When an item in your order is returned to us, we will first inspect the returned item and review the shipment details with the shipping courier, including any applicable surcharges or return reasons.
As items in your order are processed independently, refunds are handled on a per item basis, depending on the status of each returned item.
Once the return has been fully processed and confirmed, we will proceed with the next steps, which may include issuing a refund for the affected item(s), subject to the outcome of the review.
Please note that any applicable surcharges are determined by the shipping carrier and are outside of KICKS CREW’s control. If these charges exceed the total value of the item, or if the item cannot be returned to us (e.g., discarded, destroyed, or missing), no refund will be issued.
For more details, please refer to our FAQ: FAQ - WHAT HAPPENS IF MY ORDER IS RETURNED BEFORE I RECEIVE IT?
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