WHEN CAN I EXPECT TO RECEIVE MY ORDER?
Order processing times may differ based on size selection, quality control procedures, and seller fulfillment. All items go through a rigorous authentication process by our expert team before they are dispatched. Tracking numbers are usually provided within 7 - 10 business days.
HOW DO I TRACK MY ORDER?
Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes. Also once the order is shipped, you will receive an email with the tracking details so you know when to expect the delivery. You can trace your parcel by visiting the courier's online tracking system and please note that it might take up to 24-48 hours for the courier to update the shipment status after the order is picked up. Please contact us if you have any problem tracking your order.
HOW DO I RETURN MY PURCHASE?
If you are not satisfied with the goods you have received, you have the option to return them to us under the following return policy: Return requests can only be made within 7 days of the delivery date. A return handling fee of 15% of the total transaction payment will apply. The buyer is responsible for all shipping fees involved original processing & shipping fee and return postage are non-refundable. The goods being returned must be unused and in their original condition, with the KICKS CREW tags attached. Refunds will be issued back to the original payment method only. Please CONTACT US before returning any products. Once the return request is accepted by our team and the return address provided through email, customers must ship the item back within 7 days with the provided return tracking number. ** Returns will not be accepted if the products/boxes are damaged/not in their original condition, or if the tags are removed. ** Sale items, products in campaign activities, defective, and quality issue items are excluded from returns.
HOW CAN I VERIFY THE AUTHENTICITY OF THE ITEMS?
Our CREW guarantees all items sold are authentic. All items sold online are from authorized retailers. You can learn it more on Assurance of Authenticity.
WHERE DO YOU SHIP TO AND HOW MUCH WILL IT COST?
We offer worldwide shipping. Please visit our shipping info page to view the list of countries we ship to and the corresponding processing and shipping fees. Should you have any questions, please do not hesitate to CONTACT US.
CAN I EXCHANGE FOR A DIFFERENT SIZE?
Yes, size exchange is available under the condition that the item(s) is unused and still have the KICKS CREW tags attached. Each order is eligible for exchange once. - A request for exchange can be made within 7 days of the delivery date and subject to availability. - CONTACT US and state the exchange reason and your desired size - A return and reship handling fee will apply - Any price differences will apply - The goods being returned must be unused and in their original condition, with the KICKS CREW tags attached. - Return address will be provided after the exchange application is confirmed by our team. After the exchange request is confirmed by our team, return address will be provided via email. Customers must return the item to us within 7 days of receiving the return address, using the provided return tracking number. ** Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed. ** Products that are on Sale or Products in campaign activities, defect & quality issue items excluded.
WHAT IS KICKS CREW?
KICKS CREW is a is the global e-commerce platform for sneakers and apparel, offering the widest and authentic selections. Launched in 2021 to make sneakers more accessible to all consumers, KICKS CREW firmly believes that every individual deserves their perfect pair, regardless of brand, price, style, size, or function. Now established as one of the most trusted and seamless e-commerce marketplaces for sneakers and expanding into apparel and accessories, our platform offers over 400,000 unique styles online and ships worldwide. Learn more at Our Mission.
DO YOU OFFER GIFT RETURNS?
At the moment, we are unable to offer an exchange or refund to the gift recipient. To initiate a return, we require the holder of the original payment method to CONTACT US so that we can assist further.