HOW DO I RETURN MY PURCHASE?

We’re here to help! Below is a step-by-step guide to our return process and policy.

All return requests are reviewed and processed on a per item basis. To help us process your request quickly, please provide your order number and the SKU of the relevant item when contacting Customer Support.

Return Window

• You must submit your return request within 14 days of delivery.

How to Request a Return (Step-by-Step)

1. Check Your Item:
   Before you start, please ensure your item is in its original, unworn condition with the KICKS CREW tags and any original tags still attached. The item must be in its original box or packaging.
2. Contact Customer Support First:
   Please CONTACT US (HERE) with your order number, and the SKU of the relevant item.
   Please note: Returns sent to us without prior approval will be rejected.
3. Ship Your Item:
   Once your request is approved, we will provide instructions for returning the item to our warehouse.

Costs & Fees

To be fully transparent, here is the breakdown of the costs and refund method:

• Refund Method: Your refund will be issued as KICKS CREW store credit for you to use on a future purchase.
• Restocking Fee: A 15% restocking fee, calculated based on the purchase value of the returned item (including the original shipping fee and any applicable sales taxes), will be deducted from your store credit.
• Shipping Costs: The original shipping fee is non-refundable.
• Return Shipping Costs: You are also responsible for the shipping cost to return the item to us.

Items Not Eligible for Return

The following items are final sale and are not eligible for return:

• Trading Cards or Collectibles.
• Final Sale products, $1 Dollar Deals, or Marketing Giveaways.
• Any item that is returned worn, damaged, with tags removed, or with a damaged original box.