CAN I EXCHANGE FOR A DIFFERENT SIZE?

Yes! We offer a one-time size exchange for eligible items.

All exchange requests are reviewed and processed on a per item basis. To help us assist you quickly, please provide your order number and the SKU of the relevant item when contacting Customer Support.

Exchange Window

• You must submit your exchange request within 14 days of delivery.

How to Request an Exchange (Step-by-Step)

1. Check Your Item:
   Before you start, please ensure your item is in its original, unworn condition with the KICKS CREW tags and any original tags still attached. The item must be in its original box or packaging.
2. Contact Customer Support First:
   Please CONTACT US (HERE) with your order number, the SKU of the relevant item, and the new size you need.
   Please note: Returns sent to us without prior approval will be rejected.
3. Ship Your Item:
   Once your request is approved, we will provide instructions for returning the item to our warehouse.
4. Get Your New Size:
   After the returned item is received and passes inspection, we will confirm the availability of your requested size and proceed with the exchange.

Costs & Fees

To be fully transparent, here is the breakdown of the costs associated with an exchange:

• You cover:
  • The return shipping fee (to send the original item back to us).
  • The reshipping fee (for us to send the new size to you).
  • Any price difference for the new size with applicable taxes and charges (we will request this via an invoice).
• Non-Refundable:
  • The original shipping fee is non-refundable.
• Refund (if available):
  • If the requested size is unavailable, a partial refund will be issued per our Return Policy.
  • Refunds, if applicable, will be issued in the form of store credit to your KICKS CREW account, which can be used toward future purchases.

Items Not Eligible for Size Exchange

The following items are not eligible for a size exchange:

• Final Sale items, $1 Steals, or Marketing Giveaways.
• Trading Cards or Collectibles.
• Items that are returned worn, damaged, with tags removed, or with a damaged original box.