If an item in your order cannot be delivered due to reasons such as customs clearance issues, incomplete or incorrect address details, or delivery unavailability, it may be returned to KICKS CREW or disposed of by customs or the local carrier. For specific delivery status, please contact your local courier.
In cases of delivery failure, shipping fees are non-refundable, and additional surcharges may apply. Once the item is returned to us, we will process a refund in accordance with our Terms and Conditions, deducting applicable surcharges, taxes, and duties. In some cases, no refund will be available where these charges exceed the order’s total value or the shipment is discarded.
As items in your order are processed independently, refunds are handled on a per item basis, depending on the status of each returned item.
Please note that reshipment is not available for orders or items that cannot be successfully delivered.
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