HOW SHOULD I TAKE THE PHOTOS FOR MY RETURN/EXCHANGE REQUEST?

When submitting a return or exchange request, you are required to submit clear and complete photos of the item as outlined below:

A. For footwear returns:

• A clear photo of both shoes, showing the original brand tag and two KICKS CREW tags attached.
• A clear photo of the original shoebox with the size label clearly visible.

Sample:

B. For apparel or other item returns:

• A clear photo of the product displaying both the original brand tag and the KICKS CREW tags attached.

Sample:

Please note: Requests submitted with unclear or insufficient photos may result in your request being rejected upon review by our team.