HOW DO I RETURN MY PURCHASE?

If you are not satisfied with the goods you have received, you have the option to return them to us under the following return policy: Return requests can only be made within 7 days of delivery. A return handling fee of 15% of the total transaction payment will apply. The buyer is responsible for all shipping fees involved (original processing & shipping fees and return postage are non-refundable). The goods being returned must be unused and in their original condition, with the KICKS CREW tags attached. Refunds will be issued using the original payment method only. Please CONTACT US before returning any products. Once our team accepts the return request and provides the return address via email, customers must ship the item back within 7 days. ** Returns will not be accepted if the products/boxes are damaged/not in their original condition or if the tags are removed. ** Sale items, products in campaign activities, and defective and quality issue items are excluded from returns.

WHERE IS KICKS CREW LOCATED?

KICKS CREW operates exclusively online and currently does not have any physical retail stores. However, we have facilities worldwide, each complying to KICKS CREW’s strict standards. Every item undergoes a thorough quality control process and is backed by our Assurance of Authenticity to ensure that products meet our high-quality expectations. While you can’t visit a store, our global facilities allow us to provide reliable service to customers everywhere.

WHERE DO YOU SHIP TO AND HOW MUCH WILL IT COST?

We offer worldwide shipping. Please visit our Shipping Info page to view the complete list of countries we ship to and the corresponding shipping fees.  Should you have any questions, please do not hesitate to CONTACT US.

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

Order processing times may differ based on size selection, quality control procedures, and seller fulfillment.  All items go through a rigorous authentication process by our team before they are dispatched. Tracking numbers are usually provided within 7-10 business days. To check your order, please feel free to reach out to us through CONTACT US form.

ARE YOUR ITEMS AUTHENTIC?

At KICKS CREW, all products are guaranteed 100% authentic. Every item is sourced from authorized retailers and trusted resellers and undergoes a rigorous verification process before being shipped to you. This ensures that you only receive genuine products when shopping with us.  You can learn more on KICKS CREW Authenticity.

WHAT IS KICKS CREW?

KICKS CREW is a global community and marketplace that connects you to brands, authorized retailers, and trusted resellers worldwide. We provide access to the world's most sought-after products in the most trusted shopping experience. Shop sneakers, apparel, and accessories with total confidence. Check out our latest drop.

CAN I EXCHANGE FOR A DIFFERENT SIZE?

Yes, size exchange is available if the item(s) are unused and still have the KICKS CREW tags attached. Each order is eligible for exchange once.  An exchange request can be made within 7 days of the delivery date and subject to availability.  A return and reship handling fee will apply. The original shipping fee is non-refundable. Any price differences between sizes will apply, as well as any applicable sales tax and other charges The goods being returned must be unused and in their original condition (including boxes/item packaging), with the KICKS CREW tags attached. CONTACT US and state the reason for the exchange and your desired size. Our team will provide the return address after confirming the exchange application. Once our team accepts the return request and provides the return address via email, customers must ship the item back within 7 days. **  Returns will not be accepted if the products/boxes/item packaging are damaged/not in their original condition or if the tags are removed. ** Sale items, products in campaign activities, and defective and quality issue items are excluded from returns.

HOW CAN I CHECK MY ORDER STATUS?

You can track your order in a few ways: 1. KICKS CREW Account: Login, go to "My Account" in the top-right corner, and select "Orders" to view details. 2. Order Confirmation Email: Use the "Track Your Order" or "Check Your Order" link in your confirmation email. Once shipped, you’ll receive a tracking email as well. Please allow 24-48 hours for tracking updates after shipment. For more info, see the FAQ - WHY I DIDN'T RECEIVE A CONFIRMATION EMAIL?